We do NOT offer full refunds, but we do offer partial refunds, per our policy below.

The right way to get a refund is to email us at  and ask us for a refund. Filing a claim on your own with PayPal or filing a charge back with your credit company will just cost you and our company much more time and money in resolving the refund dispute. It is a very inefficient way of resolving a dispute which is why we highly recommend just sending us an email as our customer support is very responsive and will take care of your issue right away.

 

Below is a summary of our refund policies depending on type of registration and the way you asked for a refund:

	Emailed us a Refund Request	Filed a PayPal Claim/Credit Card Charge Back
Individual Registration
Family Registration

 

Below is the more thorough and detailed breakdown of the deductions from your original amount paid to the refunded amount.

For People Who Emailed Their Refund Requests

We reward our customers who follow our recommended way of filing a refund. Customers who emailed us at and let us take care of the refund is entitled to a different refund amount than those who filed a PayPal dispute.  See below the refund for people who followed our guideline to email us:

Individual Registration:

• before we review the information you have submitted, you will get a refund of to the amount you paid less a $10 processing fee. The $10 processing fee covers out time in communicating with you, locating and deleting your application from our database, issuing the refund, and dealing with the additional accounting work resulting from the sale and subsequent refund.
• after we have reviewed your application once but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing and less a $15 first review fee, for a total of $25 in deductions.
• after we have reviewed your application twice but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $15 first review fee less a $15 second review fee, for a total of $40 in deductions.
• after we have reviewed your application three times, there will be NO REFUND.

 

There will be no refunds if your application has already been filed to the US Government.  An infographic is provided below to better understand the policy.

Family Registration:

• before we review the information you have submitted, you will get a refund of to the amount you paid less a $10 processing fee. The $10 processing fee covers out time in communicating with you, locating and deleting your application from our database, issuing the refund, and dealing with the additional accounting work resulting from the sale and subsequent refund.
• after we have reviewed your application once but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing fee and less a $20 first review fee, for a total of $30 in deductions.
• after we have reviewed your application twice but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $20 first review fee less a $20 second review fee, for a total of $50 in deductions.
• after we have reviewed your application three times, there will be NO REFUND.

 

There will be no refunds if your application has already been filed to the US Government.  An infographic is provided below to better understand the policy.

 

For People Who Filed a PayPal Claim or Filed a Charge Back with their Credit Card Company

As stated above, the $10 processing fee covers out time in communicating with you, locating and deleting your application from our database, issuing the refund, and dealing with the additional accounting work resulting from the sale and subsequent refund. It does NOT cover additional fees regarding handling PayPal disputes or charge backs with your credit company. Therefore, if you try to get your money back by filing a false or irrelevant claim with PayPal, the following applies:

Individual Registration:

• before we review the information you have submitted, you will get a refund of to the amount you paid less a $10 processing fee and less a $10 PayPal/Credit Card claim fee, for a total of $20 in deductions.
• after we have reviewed your application once but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $10 PayPal/Credit Card claim fee and less a $15 first review fee, for a total of $35 in deductions.
• after we have reviewed your application twice but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $10 PayPal/Credit Card claim fee, less a $15 first review fee less a $15 second review fee, for a total of $50 in deductions.
• after we have reviewed your application three times, there will be NO REFUND.

 

There will be no refunds if your application has already been filed to the US Government.  An infographic is provided below to better understand the policy.

Family Registration:

• before we review the information you have submitted, you will get a refund of to the amount you paid less a $10 processing fee and less a $10 PayPal/Credit Card claim fee, for a total of $20 in deductions.
• after we have reviewed your application once but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $10 PayPal/Credit Card claim fee and less a $20 first review fee, for a total of $40 in deductions.
• after we have reviewed your application twice but before submitting it to the US Government, you will get a refund of to the amount you paid less a $10 processing, less a $10 PayPal/Credit Card claim fee, less a $20 first review fee and less a $20 second review fee, for a total of $60 in deductions.
• after we have reviewed your application three times, there will be NO REFUND.

 

There will be no refunds if your application has already been filed to the US Government.  An infographic is provided below to better understand the policy.